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We have evaluated more than 1000 insurance companies on their strength, accessibility, and service. So, what is the reputation of Senior Life Insurance Company?
Senior Life Insurance Company Overview
- Established in 1970
- Specializes in life insurance as its main revenue source
- Coverage available in most states
- Not rated by AM Best
- “A+” (Excellent) Rating from the Better Business Bureau
- Medical Exam Not Required
Senior Life Pros Senior Life has over 50 years of industry experience. Customers with pre-existing conditions can receive medical exam-free coverage.
Senior Life cons Over 50 years of industry experience has not helped the company. Pre-existing condition coverage is limited. Negative customer feedback is overwhelming. Several complaints were filed through the BBB. The company has a large volume of unfavorable customer testimonials. The company has a poorly designed, old website. The company does not cover everyone, nor does it cover a significant amount of people. There is only one term option available. Non-rated by AM Best. There is no information on discount options.
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What Types of Insurance Policies Does Senior Life Provide?
The main and most important product offered by Senior Life Insurance is life insurance. The policies available include:
- Term Life Insurance
- Whole Life Insurance
- Final Expense Insurance
Your independent insurance agent can help you locate more details relating to the policies Senior Life Insurance provides and whether or not this insurance company will be a good fit for you.
Important Information Regarding the Senior Life Insurance Company
Founded in 1970, Senior Life Insurance Company has accumulated over 50 years of industry experience. The company offers life insurance to individuals below the age of 85 regardless of any existing medical conditions. Their vision is to assist families in managing expensive final costs that arise after a death in the family.
Senior Life employs over 200 staff members in various locations around the country and provides coverage to more than 40 states and Washington, D.C. The insurance company has partnered with over 6500 agents, and as a result, more and more policyholders around the country enjoy Senior Life’s no-medical-exam-required plans.
The company is currently not rated by AM Best, which is the credit rating agency that specializes in covering the insurance market. Senior Life, however, enjoys an “A+” rating from the Better Business Bureau, which indicates excellent performance.
What Discounts Does Senior Life Offer?
This information about specific discounts is the norm for Senior Life, but an independent insurance agent can help get these for you. Independent insurance agents always make an effort to locate all applicable residence coverage discounts and other cost-reduction techniques available to you.
Here are some of the Senior Life customer service features and hours offered.
- Telephone contact
- Contact form on the website
- Contact us via email
- Claims can be submitted online
- Phone service has the following hours restrictions
To enjoy good customer service, you need to work with an independent insurance agent as well. Because independent insurance agents can assist you with claims and other issues, you can enjoy the full benefit of your policy without any hassle.
Senior Life Insurance Company FAQ
What is the average timeframe for the response to the claims made to Senior Life? Senior Life does not provide a timeframe for the response to claims.
What is the customer support availability for Senior Life?
During weekdays, Senior Life can be reached at longer hours compared to normal. Additionally, customers are able to reach the carrier through the contact form on their website. Submission of claims is permitted only online or through an agent.
How can you make a claim with Senior Life?
Aside from telling clients how to file for a claim, Senior Life does not provide much-documented information regarding their processes. However, a claims process is done much easier when working with an independent insurance agent. Independent Insurance agents can communicate with your carrier on your behalf and file claims directly, alongside providing updates at every step.
Are Senior Life customers able to quickly and easily navigate their services?
The Senior Life website is far from ideal and leaves much to be desired. It is poorly designed when it comes to accessibility and navigation features. In addition to that, some of the graphics, such as the term life policy coverage details list, are poorly presented. Senior Life has fewer options to contact customer service than its competitors. All in all, Senior Life has not kept pace with the competition when it comes to ease of use for the customer.
Why is Senior Life a great option for term life insurance?
As far as term life coverage goes, Senior Life has a singular offering, which is a 20-year plan. Customers never have to worry about rising premiums during the Life of the policy. Everyone up to the age of 85 is eligible for coverage. Policies do not require medical exams to be issued.
Is Senior Life a good insurance company?
Against these complaints, the BBB has rated Senior Life with a high rating as they have been in operation for 50 years. For Senior Life, the inaccuracies in customer service have prompted multiple complaints and have led the company to become non-accredited. This makes us reluctant to categorize Senior Life as good life insurance.
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